Refund policy

Return and Refund Policy

Effective Date: [July, 13, 1992]

Thank you for shopping at KunTree.com! We strive to provide the highest quality products and ensure your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  1. Eligibility:

    • Items must be unused, unworn, and in the same condition as received.
    • Items must be returned in the original packaging, including tags, if applicable.

  2. Return Window:

    • You have 30 days from the date of delivery to initiate a return.

  3. Non-Returnable Items:

    • Final sale items, personalized items, and gift cards are not eligible for return.

  4. Return Process:

    • To start a return, contact us at [Insert Email Address] with your order number and a brief explanation of the issue.
    • Once approved, you will receive instructions on how to ship the item back to us.

Refunds

  1. Eligibility:

    • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
    • Refunds will only be issued for approved returns that meet the eligibility criteria.

  2. Processing Time:

    • If approved, refunds will be processed within 5–10 business days and applied to your original payment method.

  3. Shipping Costs:

    • Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from the refund amount.
    • For defective or damaged items, we will cover the return shipping costs.

Exchanges

  • We currently do not offer direct exchanges. If you need a different item or size, please initiate a return and place a new order.

Damaged or Defective Items

  • If your item arrives damaged or defective, contact us at [Insert Email Address] within 7 days of delivery with photos of the damage. We will provide a resolution, such as a replacement or refund, at no additional cost to you.

Contact Us

If you have any questions about our return and refund policy, reach out to us at:
Email: [kuntreemerch@gmail.com]
Phone: [615-455-2423]
Address: [PO BOX 345, Jonesville, VA. 24263]

Thank you for supporting KunTree.com!