FAQ

ORDERS

Select an item you like then select size and click on "ADD TO BAG". Continue shopping until you are ready to complete your purchase.

Then, click  “CHECKOUT” to confirm your items.

After you have made any changes and updated the quantities as desired, click “CHECK OUT" to complete your order.

Unfortunately, for orders that are custom or made-to-order, we cannot accept cancellations if the order is already in production.Most orders go into production 24 hours after purchasing.

If you would like to check if it’s possible to cancel your order, please email kuntreemerch@gmail.com and include:

1. Title: (Modify / Cancel) Order #XXXXXX

2. Body:
-Name on the order.
-E-mail the order was made with.
-Your Request 

Once your order is submitted for items that are readily in stock, we begin to process your order almost immediately. 
During this time we are unable to cancel or make any modifications to your order. 

In the event that an available item(s) is missing from your order. Please e-mail: kuntreemerch@gmail.com

Title: Missing Item - Order #XXXXXX

Body: Please include a photo of your order and let us know which item(s) is missing.

Please note: Orders are sometimes shipped partially when, due to production delays, one item is holding up a large order that is otherwise ready to ship. If such is the case, your order will include a small black postcard with further details.

PRICING & PAYMENTS

Pricing is not given out for items that are yet to be released.

Pricing for available items is viewable on our website, directly below the item’s photo and name.

We accept the following payment methods:

Mastercard
Visa
American Express
Paypal

FIT / SIZING / CARE

All clothing is regular fit. Please purchase your normal size.Our size guides are available on our site for your convenience.

Machine was cold
Do not bleach
Tumble dry low
Do not iron

Washing instructions are printed on the neck label of our items for your convenience.

Rhinestone Items:Special washing and care instructions were included with every item during packaging. Do not dry your rhinestone items on high heat settings as this will loosen the glue and cause the stones to fall out. Tumble dry on the lowest temperature setting. Rhinestone strings are strictly an accessory and are recommended to be removed during washing/drying. Yours Truly Clothing is not responsible for any damaged items after they have been worn and washed.

Shipping & Returns

In stock items:We aim to ensure that you receive your order as quickly as possible!

Once your order is successfully submitted, the warehouse then processes your order within the next 5-10 business days. It is then picked, packed, and dispatched.

Once it is on its way to you, you will receive an email notification containing your tracking information.

Packages are not transported nor delivered on weekends and local public holidays.

Feel free to reach out to us if you have any questions about your order's status. We're happy to help!

For Made-To-Order items: Please allow 2-3 weeks for production after you have placed your order. 

Shipping times after production will follow the standards below:

5-10 business days for U.S. Orders
10-15 business days for International Orders

As soon as your order is processed, picked, and packed for shipping, you will receive an e-mail update that includes your tracking number. 

Items may be returned for store credit in some circumstances.

If you have received the correct order and are unsatisfied, we’re happy to accommodate your return request within two days of you receiving it. Items must be unworn, unwashed, and undamaged. The customer is responsible for shipping the item back to our store, and the customer will incur the shipping cost. 

Once we receive the item(s), you will be given a store credit equal to the cost of the item(s) at the time you purchased them.

All sales are final after the two day window.

If you have received a damaged, defective, or incorrect item please email orders@yourstrulyclothing.com and include:
Title: (Damaged/Defective/Incorrect) 
Order #XXXXXX

Body: 
Name on the order.
E-mail the order was made with.
Your Request
Supporting photos

The most optimal photos are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in a future printing. Our customer service team will be happy to assist you.